Service Delivery Engineer

Service Delivery Engineer

Bedlington

Negotiable Salary Depending on Experience

Our long standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever growing team!

Responsibilities

• Be the first point of contact for IT issues, following them through to ensure they are complete
• Work within a virtual team to provide support to staff around the globe with IT issues escalating where necessary to other teams
• Responsible for any escalated calls and will ensure that these are resolved acceptably to both parties
• Support local systems such as servers, storage telecoms and networking as well as managing company phone systems and time clock systems
• Ensure adequate backups are completed and monitor the availability of global systems through existing portals
• Be responsible for ensuring adequate backups are completed, logging/ resolving /escalate issues and managing company phone systems and time clock systems
• Provide technical assistance and training to computer users on the application software, hardware and computer services and be responsible for IT hardware and software inventory
• Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems
• Ability to internalise and advocate the customer's position
• Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions
• Once up to date join or cross lead a Virtual Team

Desired Qualifications

• Knowledge of ITIL Service Management and process execution is a benefit
• Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016
• Knowledge of VMware vSphere infrastructure
• Knowledge of HP server and storage technologies
• Experience of working in a global multinational company
• Knowledge of VOIP and PBX systems
• Knowledge of Office 365 and its applications
• Knowledge of Symantec Backup Exec version 14 to latest version
• At least 3 years' experience in IT