Service Delivery Coordinator

Posted 1 day 20 hours ago by Cpl Group

Permanent
Full Time
Other
Munster, Ireland
Job Description
Key Responsibilities
  • Recruitment
    • Ensure full TA cycle is adhered to
    • Recruitment Administration
    • Assist in full candidate journey
    • Advertising roles
    • Initial candidate screening
    • Advising and guiding candidates through the process
    • Arranging interviews
    • Reference checks, medicals, uniforms, and ad hoc requests as needed.
    • Support candidates through the recruitment process including aftercare assistance
    • Consistently grow the candidate pipeline, filling it with high calibre candidates through multiple sourcing channels
  • Administrative Support Responsibilities
    • Develop and maintain strong working relationships with hiring manager in a variety of departments.
    • Perform work in accordance with the designated KPI's and SLA's
    • Support candidates through the recruitment process including aftercare assistance
    • Conducting Cpl induction and completion of Manual Handling training (training provided)
    • Completion of system set up for all new hires
    • Support employees on any HR issues or queries they may have and facilitating actions to resolve these in a timely manner.
    • Supporting administration around agency and contractor's compliance
    • Maintaining of monthly and quarterly reporting for Finance, EHS, HR (recruitment+ attrition) for both client and Cpl.
    • Participate in the development of presentations and relevant material for clients.
    • Supporting with Disciplinary and Grievances ensuring accurate and timely resolution and documentation of concerns or issues
    • AOB/ escalations or adhoc requests from the site
Skills/experience/competencies required:
  • Minimum of 2 years' experience recruitment, HR or experience within a Managed Service (MSP/RPO)
  • Excellent stakeholder engagement skills and communicating effectively.
  • Autonomous, innovative and solution focused.
  • Strong organisational and reporting skills.
  • Ability to prioritize work from multiple stakeholders in a high volume, dynamic environment.
  • Proficiency in MS Office Products, particularly, Word, Excel & PowerPoint. Familiarisation with Teams, One Note beneficial and Salesforce beneficial