Service Coordinator

Posted 3 hours 27 minutes ago by Job Search Place Limited

Permanent

Full Time

Other

Gloucestershire, Slimbridge, United Kingdom, GL2 7

Job Description

Service Coordinator

Department: IVMS Service

Employment Type: Permanent - Full Time

Location: Barnwood, Gloucester

Reporting To: Simon Atherton

The Role

Position requires strong customer service skills, patience, attention to detail and the ability to organise and prioritise daily tasks to meet daily and weekly objectives.
Build a strong rapport with customers and fellow colleagues.
Ensure high quality customer service for the services IVMS Ltd supplies.
Be a team player and show initiative by planning day to day workload.

Key Responsibilities

Provide high level service support to Customer Service Engineers and external customers.
Interface with cross functional work teams such as Engineering, Customer support/sales and Marketing.
Create and maintain service information within the IVMS CRM.
Follow up with Engineers to ensure final documentation is available once a service visit is complete.
Ensure all in house repairs are scheduled in a timely manner.
Raise service cases, coordinating the service team to ensure resources, calibration artefacts and spare parts are available for the Engineer to complete the task in the most cost effective way.
Timely and professionally handle customer service calls and issues arising from field service visits.
Remain calm under strict conditions and pressures.
Maintain records accurately and on time.
Good decision making, IT and communication skills.
Encourage and motivate people; sporting a responsible attitude.
Show interest to help and work with customers.
Exercise sound practical judgement of work priorities.
Have working knowledge of the MS Office suite, especially Excel.

Accountability

Be a supportive and approachable member of the customer service team promoting openness and honesty.
Operate within the overall policy of the organisation and keep within its written rules set out in the company handbook.
Respond to broad guidelines set down by the Service Team Leader.
Share collective responsibility for Customer Service under the direction of the Service Team Leader.

Required Skills, Knowledge and Expertise

Experience working in a customer service background.
Highly organised.
Highly motivated to deliver the best possible service to customers.
Set high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.
Strong verbal and written communication skills; able to report to management level.
Able to manage several tasks simultaneously, work well under pressure and handle stress appropriately.
Working knowledge of MS Office products and CRM software.

Benefits