Service Coordinator

Drummond & Etheridge is a leading supplier of John Deere equipment throughout the South Island. Through our extensive network of 11 branches, we supply a range of quality brands to the agricultural, construction, forestry, commercial, lifestyle and adventure/recreation sectors. Built on a reputation of talking straight with customers and providing quality service long after the initial sale, we're passionate about our people, our customers, and our industry.

We're looking for a mechanically minded and solutions-driven team member to join our Timaru workshop as a Service Coordinator. You'll work side by side with the Service Manager, playing a key role in the organisation and allocation of customer jobs and ensuring our technicians' skills are best utilized to meet our customers' needs.

About the Role

Taking job bookings and customer calls, opening jobs accordingly.

Organising daily job schedules for technicians in both the field and workshop, ensuring optimal resource allocation.

Providing job assistance to our technicians in the field and in the workshop.

Collaborating with our Parts Team to arrange parts required, ensuring efficient and timely communication.

Checking documentation, including ROs, for accuracy prior to processing and ensuring all warranty paperwork is completed correctly.

Liaising with customers regarding the status of their machines and preparing quotes as needed.

About You

Mechanical aptitude - demonstrated experience with agricultural and/or construction and forestry equipment would be a bonus!

Proven ability to manage time and scheduling of others efficiently and effectively.

Previous experience engaging with customers, preferably within a relevant industry.

Strong communication skills (both verbal and written) as well as attention to detail.

Experience using a range of software related to your work, with the ability to pick up new systems quickly.

Why Choose D&E?

We provide a supportive environment that promotes personal and professional development to ensure you have the skills and knowledge to succeed in your career.

This is an excellent career opportunity for the right person, you will be working with the best products and brands in the market.

We also provide:

A competitive remuneration package with bonus incentive scheme - rewarding your hard work as we achieve goals together.

Options for up to 6 weeks of Annual Leave.

Staff discounts on our extensive range of parts, products and merchandise, including access to a range of external retailer discounts.

Free, independent counselling services across a range of specialties at work and at home.

An in-house Training team to support you throughout your career.

Click Apply Now to submit your interest via our Careers Page. Applicants may be progressed as they apply, so don't delay!

Please note that we require applications to be submitted online via our careers portal. If you need support to submit your application, or if you have any questions about the role, please contact us at