Service Coordinator

The future is exciting. Are you ready to join Primary CareSheffield (PCS) as one of our service co-ordinators , PCS hosts a wide range ofworking-at-scale opportunities which can improve patient pathways and reducecosts.

This is a responsible, varied and challenging role, suitablefor someone who works well under pressure, is self-motivated and can multitask,whilst still working to a very high standard. Our services work both with theERS service and SystmOne so whilst not essential the ideal candidate shouldhave some experience of clinical software

Main duties of the job

You will work closely with our Operational teams to ensure our administration functions support the services we operate, processing referrals , booking patients appointments and general administration will be the successful applicants main responsibilities so strong general IT skills are essential.

About us

Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholdersare 75 GP practices in Sheffield covering over 600,000 patients. As well asproviding a unified voice for general practice in the city

Job responsibilities

• To provide high level, professional and confidential administrative support as part of an administrative team ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure these can be clarified.
• To be an effective communicator working with a wide range of stakeholders from across the health and social care system to support PCS Day to day business, ensuring that deadlines are met in the context of competing priorities and complex agendas.
• To apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services.
• Using excellent communication, persuasion and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e-mail and face to face . This will include regularly receiving requests and demands from persons both external and internal to PCS such as Directors/ Managers, GP practices, secretaries and patients.
• Monitor progress and chase against identified actions within each service in addition to supporting any required actions following on from meetings and delegated duties.
• Escalate / direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of the services.
• To develop and maintain excellent administration systems and manage all documentation in a systematic way using agreed processes.
• Assist in managing processes by providing information and analysis as appropriate

Person Specification Skills/ Abilities

• -Good working knowledge of Microsoft Office, including Excel, Outlook and Word
• -Good level of verbal and written communication
• -Good interpersonal and listening skills
• -Ability to plan own day to day work
• -Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• -Able to sustain meticulous attention to accuracy and detail
• -Flexible with regard to working hours
• -Use of patient administration systems
• -Use of SystmOne/ EMIS Web

Qualifications

• NVQ 2 Business Admin or Customer Care

Experience

• -Experience of administrative systems
• -Experience of dealing with sensitive information
• -An understanding of how to analyse data to identify discrepancies
• -Experience of working as part of a team
• -Awareness of and ability to operate within data protection and confidentiality requirements
• -Experience of working in the NHS or a healthcare provider setting
• -Ability to take meeting minutes
• -Ability to work in a fast, evolving organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.