Service Coordinator

Temporary (Maternity Cover) - Potential to Become Permanent

Overview

Due to maternity cover requirements, an opportunity has arisen for a Service Planner to support the coordination and scheduling of field engineers. This position may transition into a permanent role as workload continues to grow.

Key Responsibilities

• Plan forthcoming service schedules to ensure engineers are working efficiently and effectively.
• Liaise with customers and suppliers via phone and email.
• Coordinate weekly and daily schedules for field engineers.
• Work closely with the Service Administration Manager.
• Contact customers to confirm appointments and rearrange when necessary.
• Manage and update service planning software.
• Collaborate with the wider service team-administration, stores and sales-to ensure engineer workloads are well organised.
• Carry out general administrative tasks as required within the service department.

Person Specification

We welcome applications from individuals who can demonstrate:

• Excellent organisational and communication skills.
• Strong ability to analyse information and plan schedules effectively.
• Confident problem-solving skills.
• Experience with Microsoft Office (essential).
• A professional and proactive approach to customer communication.

Desirable Skills & Experience

• Proficiency in Microsoft Office tools.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Previous administrative or scheduling experience.
• Familiarity with data entry and general office tasks.
• Ability to multitask and prioritise a busy workload.

Job Type

• Full-time
• Temporary maternity cover with potential for permanent employment

Benefits

• Free on-site parking
• Employee Assistance Programme
• Private medical insurance (following 12 months of employment)