Service Centre Administrator

We are seeking an experienced and motivated Service Centre Administrator to join our team in Dublin 14.

Shift Pattern: Monday - Friday 09:00 - 17:30

Main Duties and Responsibilities

• Reception - answering phones, directing calls as appropriate and taking messages
• General administration work: filing, photocopying, scanning, binding, recording of timesheets
• Generation of client quotations and reports
• Booking taxis, couriers, restaurants, travel and accommodation
• Meeting room set up, i.e. tea, coffee, etc.
• Ensure all collated appropriate information from incoming calls, emails, mail and verbal communication is correctly and completely entered into the Computer-Aided Facility Management System (CAFM) or appropriate system as required
• Follow up and reconciliation of all incoming documentation and information to support effective close out of all open/outstanding works
• Running reports on CAFM to monitor work order status - billing all approved work orders promptly
• Periodic review of WIP files received by accounts and prompt action taken on closing and billing
• Coordination and scheduling of the maintenance tasks for the mobile team and specialist contractors for planned and reactive works
• Ad Hoc duties as required
• Any other duties as assigned by your line manager, to include other areas of the Service Support Centre function

Qualifications & Experience

• Experience working in a fast paced Service Desk role environment is desirable
• Knowledge of Facilities administration would be a distinct advantage
• Excellent PC skills and proficiency in Word and Excel is essential
• Awareness of good health and safety practice

If you have the necessary skill set, we look forward to your application.