Service Centre Administrator

Gibb Group is the industry's leading provider of PPE and MRO products and services as well as one of the energy sector's most experienced, qualified suppliers. Available globally, our extensive product range is backed by in-house expertise that adds value and ensures our clients' Offshore teams and assets are protected at all times.

Gibb is part of Clarksons - the world's leading provider of integrated maritime services including broking, finance, port services and research. Clarksons is at the heart of global shipping and has an unrivaled reach, expertise, and depth of experience. Clarksons partner with clients across every sector to meet the demands of the world's rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it's our people that drive success for our clients.

As a Service Administrator, you will play a vital role in supporting the Service team with day-to-day administrative tasks, ensuring the smooth and efficient operation of the office. This is an excellent opportunity for a highly organised, proactive individual who enjoys working in a collaborative environment and contributing to team success.

What you'll be doing

• Professionally handle incoming calls, direct enquiries and take accurate messages
• Respond to and manage general queries in a timely manner
• Prepare, send and manage documentation via email
• Maintain accurate filing systems, including scanning and document control
• Support the preparation and updating of expediting reports
• Assist with stock counts and related data entry
• Provide and manage certification portal
• Prepare customer quotations for provisional service centre works
• Coordinate company vehicle servicing, MOTs, repairs and insurance claims
• Provide general administrative support and undertake ad hoc duties as required

What we're looking for

• Strong self-motivation and a proactive approach to work
• Excellent organisational skills with the ability to multitask and meet deadlines
• High attention to detail and accuracy
• Effective communication skills, both written and verbal
• Strong interpersonal skills and the ability to build positive working relationships
• A collaborative mindset with a flexible, team-oriented approach
• Problem-solving ability with a willingness to learn and improve processes
• Resilience and adaptability in a fast-paced environment
• Integrity and alignment with company values

Other requirements

• Previous office administration or work experience advantageous
• Good communication skills (verbal and written)
• Self-motivated and highly organised, able to multitask and work to tight deadlines
• High focus on accuracy and attention to detail
• Proactive and able to use initiative
• Team player with a flexible approach
• Proficiency in Microsoft Office (Outlook, Word, Excel)