Service Capacity & Cloud Resource Manager

Your role
We are looking for an experienced Capacity Manager to join a support team to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.

Key Responsibilities
Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
Develop and maintain capacity plans, forecasts, and models for VMware environments.
Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
Identify capacity risks, constraints, and performance bottlenecks before they impact services.
Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
Coordinate with internal IT teams (eg, infrastructure, development, support) to resolve issues and implement improvements.

Your experience
Strong experience managing Capacity
Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
Experience with VMware infrastructure capacity Management.
Excellent communication, stakeholder management, and conflict resolution skills.
Strong analytical and problem-solving capabilities.
Experience managing cross-functional teams in a complex technical environment.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.