Service Advisor/Front of House - Independently Run

Service Manager/Receptionist

Location: Southbourne, Dorset

Salary: £30,000

Job Type: Full-time, Permanent

Working Hours: 5 days per week, 8:15am - 5:15pm

About Us

We are a well-established, independent garage and MOT centre based in Southbourne, Dorset, known for delivering high-quality vehicle servicing, repairs, and MOT testing. We pride ourselves on excellent customer service, reliability, and a strong reputation within the local community. Due to continued growth, we are looking for an experienced and motivated Service Advisor/Receptionist to join our team.

The Role

As the front-of-house lead, you will play a key role in ensuring the smooth day-to-day running of our busy workshop. You will be responsible for managing customer interactions, coordinating workshop activity, and supporting the team to deliver an efficient and professional service.

Key Responsibilities

• Greet and assist customers in a professional and friendly manner
• Schedule and manage bookings for vehicle servicing, MOTs, and repairs
• Answer incoming calls and respond to customer enquiries promptly
• Create and manage electronic job cards, quotations, and invoices
• Maintain accurate customer records and service histories
• Handle cash and card payments efficiently
• Liaise with technicians to coordinate workflow and job allocation
• Manage vehicle progress through the workshop from arrival to collection
• Keep customers informed with clear updates throughout the repair process
• Order, receive, and allocate parts to relevant jobs
• Ensure the reception area remains clean, organised, and welcoming
• Support general administrative duties as required

Requirements

• Proven experience as a Service Advisor, Receptionist, or Front-of-House within an automotive or garage environment
• Strong technical understanding of vehicle servicing and repairs
• Excellent communication and customer service skills
• Ability to multitask and manage a busy workload effectively
• Strong organisational skills and attention to detail
• Experience using motor trade or office management systems
• Reliable, punctual, and professional at all times
• Ability to work both independently and as part of a team

What We Offer

• Competitive salary of £30,000 per annum
• Company pension scheme
• Employee aftersales discounts
• 22 days holiday plus bank holidays
• Ongoing training and development opportunities
• Supportive and friendly working environment

Apply Now

If you are an organised, customer-focused professional with experience in the automotive industry, we would love to hear from you. Apply today to join our growing and reputable team.