Service Advisor Bognor regis

Service Advisor

Are you a driven, customer-focused Service Advisor looking to thrive in a fast-paced environment? We are seeking an experienced Service Advisor to join our close-knit team in Bognor Regis, offering the ideal mix of a supportive family-owned business culture and top-tier manufacturer standards.

About Us

At our modern workshop in Bognor Regis, we take great pride in delivering world-class customer service and top-tier vehicle care. As an established, family-owned business, we aim to meet or exceed our customers' expectations every day. We provide a positive, busy working environment where your communication skills and efficiency are genuinely valued, giving you full support to grow through manufacturer-led training without the corporate grind.

What is in it for you:

• Salary: Up to £32,000 per annum (DOE) + Performance-Based Bonus
• Hours: Full-Time, Permanent
• Perks: 25 days annual leave + 8 bank holidays, comprehensive manufacturer-led training, Life Assurance, Gym discounts, Employee Assistance Programme via BEN, and staff discounts on vehicles, servicing, and parts.

What you will be doing:

• Meeting and greeting customers in a friendly, professional manner and booking vehicles into the workshop.
• Liaising with the technical team to track vehicle progress and ensuring customer handover occurs at the promised time.
• Handling high volumes of customer telephone inquiries, setting up onward travel arrangements, and keeping clients updated.
• Providing transparent guidance on required repairs while maintaining thorough product and brand expertise.
• Requirements: Previous experience in a busy automotive Service Advisor role, strong IT literacy, and excellent phone communication skills are essential.

Commutable Locations:

This role is based in Bognor Regis, making it an easy commute from Chichester, Littlehampton, Arundel, and Worthing.