Service Advisor

Posted 3 hours 2 minutes ago by Octane Recruitment

Permanent
Full Time
Other
Kent, Orpington, United Kingdom, BR5 1
Job Description
Service Advisor Vacancy

We are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Orpington. Previous automotive Service Advisor experience is desirable but not essential; applicants with strong customer-facing experience, excellent communication skills and the ability to work to targets will also be considered.

Job Details:

Location: Orpington
Salary: £35,000 basic + bonus, OTE £40,000
Joining Bonus: £1,000 in month one + £1,000 after 12 months
Hours: Monday to Friday, 8:00am-6:00pm, plus 1 in 5 Saturdays, 8:00am-12:30pm
Reference: 31246
Full UK Driving Licence and the right to work in the UK are required.

Service Advisor Company Benefits
  • £2,000 total joining and retention bonus
  • 25 days' holiday, increasing with service, plus bank holidays
  • Potential flexibility around weekday working hours for the right candidate
  • Ongoing training and development
  • Genuine career progression opportunities
  • Company pension scheme
  • Enhanced maternity and paternity benefits
  • Colleague vehicle purchase scheme
  • Preferential vehicle servicing rates
  • Share Incentive Scheme
  • Online rewards platform with retailer discounts and cashback
Service Advisor Role
  • Act as the main link between customers and the workshop
  • Manage customer expectations throughout servicing and repair work
  • Keep customers updated on vehicle progress and completion times
  • Build strong relationships and deliver excellent customer service
  • Explain and recommend relevant additional products and services
  • Follow up with customers after work is completed
  • Work efficiently to achieve customer service and commercial targets
Service Advisor Requirements
  • Strong customer service and customer-facing experience
  • Previous Service Advisor or automotive Aftersales experience is desirable but not essential
  • Excellent communication and relationship-building skills
  • Ability to work effectively in a fast-paced environment
  • Confidence working towards targets and deadlines
  • Strong organisational skills
  • Full UK Driving Licence
  • Right to work in the UK