Service Advisor

Are you an experienced Service Advisor seeking a new career opportunity within a reputable automotive dealership? Our client, a well-established vehicle dealership in Aldershot, is looking to recruit a dedicated Service Advisor to join their professional team. This role offers the chance to work in a supportive environment with excellent earning potential and career development prospects.

• - Competitive basic salary of £32,000 to £34,000 per annum
• - Paid overtime for Saturday shifts at 1.5 times the standard rate
• - Working hours from 7:30 AM to 5:30 PM, Monday to Friday
• - 45-hour workweek with every fourth Saturday paid at overtime rate
• - Opportunities for ongoing professional development within a well-established dealership
• - Supportive team environment with a focus on career progression

Duties of a Service Advisor:

• - Provide exceptional customer service as the primary point of contact for service clients
• - Book in vehicles and manage scheduling efficiently to ensure smooth workflow
• - Advise customers on necessary repairs and services, maintaining transparency to build trust
• - Liaise with workshop staff to ensure timely completion of repairs and services
• - Upsell additional services where appropriate to enhance customer satisfaction and dealership revenue
• - Handle all customer interactions professionally, ensuring dealership standards are upheld
• - Maintain comprehensive records and manage follow-up tasks to promote customer retention

Requirements:

• - Proven experience as a Service Advisor within a busy dealership or workshop environment
• - Strong communication and organisational skills
• - Knowledge of vehicle repair processes and excellent customer service attributes
• - Ability to work under pressure and manage multiple priorities effectively
• - Familiarity with Kerridge or similar dealership management systems is desirable but not essential

If you are motivated to develop your career as a Service Advisor and wish to join a customer-focused dealership, we encourage you to find out more. Our client is offering a rewarding environment for candidates eager to advance within the motor trade industry.