Service Advisor

A busy, customer focused dealership in the Romford area is looking for an experienced Service Advisor to join the front of house team. This role suits someone who enjoys delivering a smooth customer journey, building rapport, and supporting a fast paced workshop.

• Greeting customers and managing the service reception
• Booking in vehicles, managing diaries and providing regular updates
• Preparing job cards, estimates and authorisations
• Liaising with technicians to ensure accurate and timely communication
• Upselling additional work, service plans and products
• Maintaining high levels of customer satisfaction and repeat business

• Experience as a Service Advisor in a dealership or independent workshop
• Strong customer service and communication skills
• Ability to multitask in a busy environment
• Professional, friendly and proactive approach
• Monday-Friday only - every weekend off to spend time with family, friends and loved ones
• Un capped bonus scheme with high earning potential
• Minimum 31 days holiday, rising to 34 with length of service rewards
• Preferential rates on vehicles, servicing and parts across all franchises
• Group contributory pension scheme
• Career development and progression opportunities
• In house and manufacturer training
• Enhanced maternity leave after qualifying period