Service Advisor

We are currently recruiting on behalf of our client for a Service Advisor in Guildford, Surrey. This role offers excellent earning potential, structured working hours, and long-term career development in a premium main dealership aftersales environment.

Benefits of the Service Advisor:

• Basic salary £34,000 per year with bonus potential and an OTE of up to £42,000 (dependent on performance)
• Monday to Friday hours 08:00-18:00, plus Saturday rota shifts
• Clear career development and progression within the aftersales department
• Company pension and life insurance
• Employee discount and referral programme
• Cycle to work scheme and store discount
• Sick pay and additional colleague benefits

Duties of the Service Advisor:

• Welcome customers and confirm vehicle requirements, taking full responsibility for the vehicle during the visit
• Plan and schedule work to support workshop capacity and meet customer expectations
• Monitor the flow of work into the workshop, liaising with workshop control to keep jobs on time
• Raise, process, and complete repair orders in line with established guidelines and standards
• Keep customers updated on changes, including costs and expected completion times/dates
• Manage accurate and timely invoicing, ensuring job extensions are properly authorised and recorded
• Oversee vehicle presentation, including washing and vacuuming before handover
• Complete thorough vehicle handover, explaining invoices clearly and advising on future requirements
• Handle subcontracted repairs to ensure quality standards are met
• Manage warranty and goodwill authorisations in accordance with manufacturer guidelines
• Maintain excellent housekeeping and support a safe working environment across front and back of house service areas

Requirements of the Service Advisor:

• Proven experience in an aftersales environment; customer-facing service support experience required
• Demonstrable track record of maximising workshop profitability through service scheduling and service sales
• Confident communication skills, able to build rapport and manage expectations
• Immaculate personal presentation and professionalism aligned with a premium brand
• Full UK driving licence