Service Advisor

We are currently seeking a highly skilled Service Advisor on behalf of our client, a reputable main dealer in Dunfermline. This is an excellent opportunity for an experienced Service Advisor looking to progress their career within a well-established dealership that values expertise and customer service excellence.

• Competitive basic salary of up to £28,500, dependent on experience
• On-target earnings (OTE) of up to £35,000
• Monday to Friday working week with no weekends required
• Stable dealership with a loyal, repeat customer base
• Supportive management team with extensive industry knowledge
• Comprehensive systems and process training
• Opportunities for future career development within the group

Duties of the Service Advisor:

• Handle customer enquiries and queries promptly and professionally
• Qualify service requirements and diagnose vehicle running issues where appropriate
• Establish agreement with customers on the work to be carried out
• Clearly explain work carried out on vehicles, ensuring customer understanding and approval
• Ensure compliance with manufacturer service standards as a Service Advisor
• Maintain accurate records within relevant systems at all times

Requirements:

• Proven experience as a Service Advisor within the automotive sector
• Strong organisational and administrative skills
• Excellent customer service and communication abilities
• Good understanding of vehicle systems and common issues
• Positive attitude and professional approach to work