Service Advisor

credit_card Salary Market leading base salaries up to £33k dependent on experience, plus bonus.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary Market leading base salaries up to £33k dependent on experience, plus bonus.

Contractual hours 45

Basis Full Time

Region Kent

Job category/type Service

Date posted 31/07/2026

Job reference HG013559V2

We have some excellent opportunities where you can put your outstanding customer services skillsin toaction. We are looking for confident customer services heroes to join us asService Advisors in our busy Service departments at ourFord, Kia and MazdaDealerships inTunbridge Wells.

You do not need automotive experience to be successful in this role-we will trainthat,butsome form of customer services experience would be beneficial.

The Opportunity:

As a Service Advisor you will be thefirst point of contact for customers bringing their vehicle in for a service.

In this role you willbe:

• Meeting and greetingcustomers;
• Booking vehicles into thediary;
• Ensuring the customer database is updated andaccurate;
• Support the profitability of the service department by using trained and professional salestechniques;
• Ensuring customers are familiar with the variety of workshopservices;
• Accurately recording vehiclefaults;
• Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection ontime;
• Obtaining authority and payments for repairs.

The Rewards:

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Market leading base salaries up to £33k dependent on experience,
• Bespoke induction and learning programme and comprehensive ongoing training throughout yourcareer;
• Enhanced family leavebenefit;
• LifeInsurance;
• Bupa Healthcare Cash Plan for you and yourfamily;
• Opportunity to join the company pensionscheme;
• 25days holiday (plus bank holidays), increasing with length ofservice;
• Discounts on new vehicle, used vehicle,serviceand partspurchases;
• Variousperksand discounts with high street and online retailers and services.

Hendy Induction -please be advised that anynew starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.

About You:

• You will have effective communication skills (verbal and written)in order toprofessionally interact with customers (face to face and over the phone);
• Able to manage your time effectively to prioritise your workload and meet tightdeadlines;
• Self-motivated,energeticand enthusiastic.
• A good standard of verbal and numericalreasoning;
• Core skills in computing (essential), including web systems,emailand use of excel, with a keen eye fordetail;
• Previousexperience in a target driven role (desirable but not essential);
• Experience with CDK (desirable but not essential);
• A full UK driving licence.

Successful candidates will be subject toappropriate pre-employmentchecks, including right to work verification and DBS checks.

The Company:

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.