Service Advisor

Service Advisor - Bodmin - Full time £29k plus upsell

Well Placed HR is delighted to be working with a well-established automotive business in Bodmin who are looking to recruit a confident and customer-focused Service Advisor to join their growing team.

This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service, enjoys working in a fast-paced automotive environment, and is motivated by both service excellence and earning potential through upselling.

As a key member of the front-of-house team, the Service Advisor will be the first point of contact for customers and play a vital role in ensuring a smooth and professional service experience from booking through to completion.

Key Responsibilities of the Service Advisor

• - Greet customers in a friendly, professional manner and identify their vehicle service needs
• - Provide clear advice on repairs, maintenance, and additional services
• - Confidently upsell relevant services and products to enhance customer experience and workshop efficiency
• - Liaise with technicians to ensure timely and accurate completion of work
• - Maintain accurate customer records and job histories
• - Handle payments and cash transactions accurately when required
• - Deliver exceptional customer service to build long-term relationships
• - Stay up to date with vehicle models and service offerings

About You:

• - Previous experience in an automotive service advisor or sales-based role
• - Strong customer service and communication skills
• - Confident with upselling and meeting targets
• - Good understanding of vehicle mechanics is highly desirable
• - Highly organised with strong attention to detail
• - Professional, approachable, and able to work well under pressure
• - Full UK driving licence preferred

Working Hours:

Monday to Friday, 8:30am - 5:00pm with occasional Saturdays as required

If you're enthusiastic about cars and thrive in a customer-facing role where no two days are the same, this is a brilliant opportunity to build your career with growing local business.