Service Advisor

Posted 4 hours 27 minutes ago by Auto Skills UK

Permanent
Full Time
Other
Shropshire, Shrewsbury, United Kingdom, SY1 1
Job Description

SERVICE ADVISOR

Location: Shrewsbury

Salary: £29,000 Basic Salary OTE £35,000

Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) Saturdays, 8:00am - 2:00pm on a Rota

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.

WHAT'S IN IT FOR YOU?
  • £29,000 Basic Salary
  • OTE £35,000
  • Generous Annual Leave, Increasing with Length of Service
  • Enhanced Family Leave
  • Techscheme for Discounted Technology Purchases
  • Eyecare Vouchers
  • Smart Health - 24/7 GP & Wellbeing Support
  • Dental Insurance
  • Optional Critical Illness Cover
  • MyView PayNow - Access Your Earned Pay Early
  • Free Will Writing Service
  • Flexible Life Assurance
  • Partner Life Assurance
  • Discounted Gym Memberships
  • Travel Insurance
  • Home & Technology Vouchers
  • Retail & Lifestyle Discounts
  • Ongoing Training & Career Development
  • Full-Time, Permanent Position
THE ROLE

As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.

Key responsibilities include:

  • Booking customer vehicles in for servicing, maintenance, and repairs
  • Ensuring efficient workshop loading by liaising closely with the workshop team
  • Keeping customers informed throughout the repair process
  • Advise customers on additional work required and associated costs
  • Upselling service plans, maintenance work, and aftersales products where appropriate
  • Preparing estimates, invoices, and service documentation accurately
  • Working closely with Technicians to ensure vehicles are completed on time
  • Delivering exceptional customer service from vehicle check-in through to collection
ABOUT YOU

We're keen to hear from candidates who can demonstrate:

  • Previous experience as a Service Advisor within the automotive industry
  • Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
  • A proven track record of upselling additional work, service plans, and aftersales products
  • Excellent communication and customer service skills
  • Strong organisational skills with the ability to prioritise workload effectively
  • A positive, professional, and team-focused attitude
  • Full UK Manual Driving Licence (subject to licence checks)
  • Right to work in the UK (sponsorship is not available)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.

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