Service Advisor

We are recruiting on behalf of our client, a well-established automotive dealership in St Helens, Merseyside, for the position of Service Advisor.

This is an excellent opportunity for experienced motor trade professionals to join a reputable company recognised for delivering outstanding customer service and industry excellence.

• Competitive basic salary of £32,000, with an uncapped OTE of approximately £38,000
• Monday to Friday working week, with Saturday mornings on a rota basis
• Up to 34 days of annual leave, including bank holidays
• Bonus scheme and staff discounts
• Company sick pay and wellbeing support

Supportive and friendly team environment Duties of a Service Advisor:

• Greet customers professionally and serve as the primary contact for vehicle servicing and repairs
• Clearly explain service options, additional products, and upsell opportunities
• Accurately record customer vehicle details and requirements
• Manage appointment scheduling and provide vehicle updates to customers
• Prepare and process invoices, ensuring all administrative tasks are completed efficiently
• Liaise with workshop team to ensure smooth workflow and timely service delivery
• Handle customer queries, resolving issues promptly to maintain high satisfaction levels
• Promote service and accessory sales to maximise departmental performance
• Maintain a clean and professional reception area, upholding high standards of customer service

Requirements of a Service Advisor:

• Previous experience as a Service Advisor or similar role within the automotive industry
• Excellent communication and organisational skills
• Knowledge of Kerridge or similar dealership management software is preferable
• Technical understanding of vehicle servicing, repairs, and warranty procedures is an advantage
• Ability to thrive in a fast-paced environment
• Right to work in the UK; sponsorship not available

This Service Advisor role offers a rewarding environment within a well-respected automotive group with significant earning potential and career progression opportunities.