Service Advisor

Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Hemel Hempstead where we represent Ford.

Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell

Why Join Us?

• Competitive basic salary + performance-based bonuses
• Ongoing training and career development
• Friendly, supportive work environment
• Employee discounts on servicing, vehicle parts & vehicles
• Opportunity to work with a new and rapidly growing automotive brand
• Pension, life assurance, health and retail discounts

What You Will Do

• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

What we are looking For

• Previous experience in a service advisor role (automotive preferred)
• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic technical knowledge of vehicles (training provided)
• IT proficiency and attention to detail
• Strong organizational and admin skills, including familiarity with dealer software systems
• Neat, professional appearance; team player with keen automotive interest

If you are ready to take the next step in your automotive career, we'd love to hear from you!