Service Advisor
Posted 13 hours 44 minutes ago by Autoskills-Uk
Location: Hendon
Salary: Competitive Basic + Uncapped Bonus
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and you can enjoy a genuine work-life balance? This is an excellent opportunity to join a well established automotive business that values its people, invests in training and development, and offers genuine career progression. With no weekend working, an uncapped bonus scheme and excellent employee benefits, this role offers a refreshing opportunity within the automotive industry. Whether you're an experienced Service Advisor or come from a strong customer service, hospitality or retail background, you'll receive ongoing training and support to help you build a successful long term career.
What's in it for you?- Competitive Basic Salary
- Uncapped Bonus Scheme
- Monday to Friday Working - No Weekends
- Minimum of 31 Days Holiday, increasing to 34 days with service
- Group Pension Scheme
- State of the Art Facilities
- Manufacturer & In House Training
- Career Progression Opportunities
- Staff Discounts on Vehicles, Parts & Servicing
- Enhanced Maternity Leave
- £500 Colleague Referral Bonus
As a Service Advisor, you'll be the link between the customer and the workshop, ensuring every customer receives an exceptional experience from booking through to vehicle collection.
Your responsibilities will include:- Booking customer vehicles in for servicing, maintenance and repairs
- Managing face to face, telephone and email enquiries
- Keeping customers updated throughout the repair process
- Promoting service plans and additional aftersales products
- Coordinating vehicle handovers and ensuring customer satisfaction
- Working closely with the workshop team to ensure efficient scheduling
- Maintaining accurate records and following company procedures
- Delivering outstanding customer service at every stage of the customer journey
This opportunity would suit a Service Advisor / Aftersales Advisor / Customer Service Advisor who has:
- Previous customer service experience (automotive experience is beneficial but not essential)
- Excellent communication and relationship building skills
- Confidence in upselling products and services
- Strong organisational and administrative skills
- A professional and customer focused approach
- The ability to work well within a fast paced team environment
- A commitment to delivering exceptional customer service