Service Advisor

Service Advisor - Overview

Service advisors are highly valued members of the team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer's expectations, anticipating their future needs, and building long term trusted relationships.

Hours: Monday - Friday 8am - 6pm

Responsibilities

• Creating customer confidence in the aftersales operation by taking ownership of every customer's experience.
• Experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
• People focused with the confidence and personality to develop long term customer relationships.
• Possess excellent communication skills with the ability to explain complex information accurately and concisely.
• Strong organisation and prioritisation skills - to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
• Customer focused - able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
• Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
• Flexible team player. Able to undertake new tasks and use initiative to support after sales team during busy periods.
• Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.

Qualifications

• Full UK Driving Licence is required.

Perks of Being a Wilsons Employee

• Staff discounts on purchase of cars and aftercare MOT and servicing.
• Training, excellent working environment, company pension, long service awards, company wide social events, staff car scheme, cycle to work and holiday entitlement increase.