Service Advisor

Job Title: Service Advisor

Start Date: ASAP - End of month

Location: GU3 1NE

Hours: Mon - Fri - 8am to 5.30pm

Overview

An urgent requirement for a Service Advisor to join a busy, customer-focused environment. This role requires strong communication skills, organisation, and a warm, welcoming approach.

Key Responsibilities

• Greet and check in customers, booking in vehicles
• Explain works required and obtain signed authorisation via job cards
• Some invoice work
• Calling recent purchase customers, provide regular service updates to customers
• Handle incoming calls and customer enquiries
• Complete admin tasks and update systems (e.g. Kerridge)
• Maintain a welcoming front desk, offering refreshments

Key Skills & Attributes

• Customer-facing experience (Service Advisor experience desirable)
• Strong communication and organisational skills
• Confident managing calls and face-to-face interactions
• Friendly, patient, and approachable
• Positive, calm, and proactive attitude
• Experience working within car show rooms

We are an equal-opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.