Service Advisor

Experienced Vehicle Service Advisor Opportunity at Prestigious Tewkesbury Dealership

Our client, a reputable franchise-approved car dealership in Tewkesbury with a history spanning over 100 years, is seeking to appoint an experienced Vehicle Service Advisor. This is an excellent opportunity for a dedicated automotive professional to join a well-established, family run business that offers a supportive environment, attractive benefits, and clear career progression.

Benefits

• Up to £32,000 basic salary, depending on experience
• Uncapped performance related bonuses, with OTE approximately £35,000 per annum
• 30 days holiday including bank holidays
• Manufacturer accredited training and ongoing professional development
• Staff discounts on new and used vehicles, servicing, and parts
• Contributory pension scheme
• Death in service benefits
• Working hours: Monday to Friday, 8:00am to 5:30pm, with 1 in 4/5 Saturdays, 8:30am to 12:30pm
• Career progression within a renowned, long established business

Duties

• Greet customers in the Service Department and professionally book their vehicles in for repairs and servicing
• Liaise extensively with the workshop to chase work in progress and ensure timely completion
• Advise and influence customers on minor vehicle technical issues and additional products or services
• Maintain clear communication with customers regarding vehicle progress and prepare and take payments for work completed
• Upsell suitable services and maintenance options to maximise customer satisfaction and dealership targets
• Coordinate with manufacturers to authorise warranty repairs and manage warranty procedures efficiently
• Ensure high standards of customer service are delivered, fostering repeat business and customer loyalty
• Record and update customer and vehicle information accurately, utilising dealership management systems

Requirements

• Minimum of 1 2 years' experience as a Service Advisor or similar role within an automotive dealership or garage environment
• Strong customer service and relationship building skills
• Organised with excellent communication skills
• IT proficiency, ideally with experience using Autoview dealer management system (non essential)
• Valid driving license and residence within reasonable commuting distance of Tewkesbury
• Knowledge of automotive warranty procedures and liaising with manufacturers (desirable)

This is a career enhancing role offering a competitive salary, bonus scheme, and comprehensive training within a well regarded automotive business. It is an opportunity not to be missed for motivated Service Advisors passionate about delivering excellent customer care.