Service Advisor

Overview

Service Advisor at a Leading Main Dealership in Worcester. Our reputable client is seeking a skilled Service Advisor to join their well-established main dealer operation in Worcester. This is a fantastic opportunity for an experienced motor trade professional to advance their career within a dynamic and customer-focused environment. If you are passionate about delivering excellent service and possess previous main dealer experience, we want to hear from you.

Benefits

• Basic salary circa £30,000, dependent on experience
• Attractive monthly bonus scheme, with OTE of approximately £36,000
• Full-time, permanent position
• Canteen facilities on site for employee convenience
• Free on-site parking
• Supportive and professional working environment
• Opportunities for career progression within a reputable dealership

Responsibilities

• Managing customer vehicle arrivals and bookings efficiently
• Monitoring and updating workshop progress on multiple repair jobs
• Communicating regularly with customers regarding vehicle repair status
• Handling loan vehicles, including allocation and return
• Accurately entering all work details onto the dealer management system
• Assisting the Service Manager during peak periods, holidays, or absences
• Ensuring an exceptional customer experience through professional and clear communication

Requirements

• Previous experience as a Service Advisor within a main dealer environment is essential
• Strong customer service and communication skills
• Excellent organisational and time management abilities
• Ability to work effectively in a fast-paced automotive service environment
• Knowledge of dealer management systems is advantageous
• Professional, proactive, and team-focused approach