Service Advisor

The Service Administrator will be responsible for the day to day administration duties of the Service Department ensuring customers' expectations and requirements are dealt with in a timely manner. Working in a team the Service Administrator will be responsible for providing administration support for the Service and Rental Department.

Key Duties and Responsibilities

• Plan, produce and communicate monthly services schedules for Service Engineers.
• Compile accurate service reports and issue to customers on a daily basis.
• Ensure all customers enquiries, requests and complaints are dealt with immediately.
• Process parts and hire quotations, customer orders, product returns and credit notes onto our system in a timely manner.
• Facilitate hire and service needs for our customers.
• Work with external and internal customers to maximise the service delivery opportunities and the customer's experience.
• Record customer feedback/issues on management system and work with colleagues across departments to ensure maximum customer satisfaction.
• Liaise with Service Manager on a daily basis.
• Liaise with purchasing, warehouse and logistic functions to ensure an efficient delivery of servicing, repairs and parts.
• Provide feedback on recommendations, ideas and improvements that may support ongoing improvements to Service and products.
• Perform additional ad hoc tasks as required by the Company.

The duties listed are not exhaustive.

The following skills are essential requirement to the role

• The ability to deal with clients in a professional friendly manner.
• The ability to work under pressure.
• The ability to ensure the work is done in the most efficient way.
• Must have strong computer skills along with strong written and verbal communication skills.
• Good telephone and communication skills.

Experience

• Minimum 2 years' experience in a similar role but full, comprehensive training and support will be provided.
• Proficiency in Microsoft Office applications.
• Experience of Sage/CRM systems would be an advantage.
• Fluency in both oral and written English language is essential.

Qualifications

• Leaving Certificate or equivalent qualification.