Service Advisor

We are currently recruiting for a friendly, customer focused Service Advisor to join the team at Marshall Bournemouth.

In this role:

You'll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.

You'll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow ups to maintain strong relationships and customer satisfaction.

You'll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

Someone with ideally an automotive background, but more importantly with the right customer service experience.

Someone organised and detail oriented, with excellent communication skills and the ability to manage their own workload and customer base.

A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.

Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

Location

Marshall Bournemouth

Address

• 361-371 Wallisdown Road, Bournemouth, Dorset, BH12 5WB

Opening Hours

• Mon-Fri: 08:30 - 18:00
• Sat: 08:30 - 17:00
• Sun: 10:30 - 16:30

Phone

Areas served: Bournemouth and surrounding areas including Poole, Lymington, Verwood and Ringwood.