Service Advisor
Posted 21 hours 52 minutes ago by The John Clark Motor Group
Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, high paced environment where your positive attitude and professionalism truly shine? Then your next opportunity is waiting at John Clark Motor Group. We're on the hunt for a highly motivated and customer focused Service Advisor to join our busy, talented, and driven team at John Clark (Audi) in Aberdeen.
This isn't just a job; it's a critical customer focused role at the heart of our operations, demanding the highest levels of professionalism and care. At John Clark, our core values of passion, enterprising, and absolute integrity aren't just words - they're how we operate. As a Service Advisor, you'll be empowered to embody these values, build lasting relationships with our customers, and ensure every visit is a seamless and positive experience.
Responsibilities- Customer Care: Evaluate customer needs for servicing or repair requirements, ensuring alignment with our comprehensive Vehicle Health Checks.
- Clear Communication: Keep customers fully informed on applicable costs and the progress of their repairs in a timely manner, expertly handling any queries.
- Seamless Coordination: Liaise effectively with our workshop colleagues to ensure vehicles move efficiently through the service process.
- Exceeding Expectations: Deliver exceptional customer service to achieve set satisfaction objectives, always adhering to manufacturer standards and dealership procedures.
- Operational Excellence: Maintain accurate customer details for an up to date database and possess up to date knowledge of additional products and services.
- Compliance & Quality: Work in line with all service and warranty policies for both the John Clark Group and our manufacturer partners.
- Customer Service Excellence: Previous experience in a customer facing role is highly preferable, with a natural ability to deliver first class service to achieve company and manufacturer objectives.
- Self Motivation: A proactive approach and proven experience in achieving targets.
- Confident Communication: Professional and clear communication skills that build trust and rapport.
- A Positive Drive: Confidence, motivation, and a commitment to providing the highest level of customer satisfaction.
- Generous Leave: 6 weeks of holiday (30 days per year, full time) increasing with length of service.
- Exceptional Earnings: Additional earning potential through our bonus scheme.
- Invested in You: Award winning in house and manufacturer training, plus clear career development opportunities.
- Exclusive Discounts: Access to our colleague car purchase schemes, preferential rates on vehicle parts purchases and servicing, and an industry leading employee discount platform for a wide range of high street and online providers.
- Financial Security: A group contributory pension scheme, life assurance, and preferential rates on borrowing and saving schemes.
- Comprehensive Support: Employee support available from trained specialists, 24/7/365, for emotional, mental, and legal requirements.
- Added Perks: Colleague uniform provided, dealership events, and our Cycle to Work scheme.
Please note we can only accept applications from candidates who are eligible to work in the UK without sponsorship. Verification of your right to work in the UK will be required upon application.