Service Advisor

Your role

We have a fantastic opportunity for a talented Service Advisor to join the Aftersales team at our Lloyd BMW/MINI retailer based in Cockermouth. Due to the nature of this role, we are looking for candidates with experience. Salary: From £27,000 (dependent on experience) and OTE up to £38,350. Hours: 42.5 hours per week.

Role responsibilities:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Your profile

An ideal Service Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Rewards

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

Company

If you're dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.