Service Advisor

Overview

We have a fantastic opportunity to join our Edinburgh Fordstore as a Service Advisor. As a Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.

Responsibilities

• Reporting to the Service Manager, responsibilities will include:-
• Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
• The efficient handling of customer service calls, including, pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times.
• Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
• Delivering a worldclass customer experience to every customer and in turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.

What you'll have

• Excellent organisational and communication skills
• A strong focus on attention to detail
• Service Advisor experience in an automotive role is desirable but not essential
• Full Clean UK Driving Licence

Hours, Rewards and Benefits

• Full time hours worked Monday to Friday with a rotational Saturday morning shift.
• Fantastic rates of pay
• Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
• 30 days annual leave
• Instant membership to our dedicated EmployeeAssistance Programme

At Peoples we don't just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.

Additional Information

Location: Edinburgh

Salary: Competitive rate of pay plus bonus potential

Closing Date: 20/03/2026

Company Information

Reg. Company Number: 80359

VAT Reg. No.

Peoples Limited are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FCA No: 308517 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.