Service Advisor

We're Hiring: Service Advisor - Nottingham

Start Date:ASAP

Salary:£28,000 basic + bonus potential (OTE up to £30k)

Hours:

• Monday to Friday: 8:30am - 5:30pm

About the Role

We're looking for a friendly and organised Service Advisor to join our team in Nottingham. If you've got great customer service skills and enjoy working in a fast-paced environment, this could be a perfect fit.

What You'll Be Doing

• Talking to customers both in person and over the phone-clear communication is key.
• Keeping things running smoothly in the workshop by assigning work to our technicians promptly.
• Explaining repairs to customers in a way they'll understand and getting approval for the work.
• Ordering parts from suppliers and logging them into the system when they arrive.
• Managing email enquiries and booking in customer appointments.
• Supporting your team and managers with key admin tasks.
• Following company procedures and completing training as needed.

What We're Looking For

• Solid experience in customer service-automotive industry experience is a bonus, but not a must.
• Confident on the phone and comfortable using computers.
• Someone who can stay calm under pressure and keep things moving.
• A team player who's ready to pitch in wherever needed.

What You'll Get in Return

• A competitive salary with bonus potential (earn up to £30k).
• No Sundays or bank holiday work.
• Company pension scheme.
• Staff discounts on servicing, MOTs, and repairs.
• Loyalty and long-service rewards.
• A staff referral programme.
• Real opportunities to grow your career in a supportive environment.