Service Advisor

Overview

Experienced Automotive Industry trained Service Advisor required for an established passenger car dealership in Cambridge.

The Role

• A vacancy has arisen for an experienced Service Advisor to manage and welcome service customers bringing their vehicles to the Service department.
• As the first point of contact, you will be familiar with creating an inviting atmosphere and ensuring the details on the job card and contact details are correct.
• Advising the customer of the costs involved and gaining their authority to proceed.
• Working as a part of a team to ensure the best possible customer experience.
• Liaising with the workshop and updating the customer throughout the day.
• Advising of additional work required, including costs, timelines and gaining authorisation.
• Upon completion, organising the collection and invoicing.
• Upselling services and additional work, in line with Vehicle Health Check recommendations.

The Candidate

• The successful candidate will be an experienced Service Advisor with a proven track record.
• Familiar with working within a similar capacity, at a professional, manufacturer approved workshop.
• Will focus on customer service, pay attention to detail, and place proactivity and efficiency at the forefront of actions.
• Value the importance of effective communication and rapport building with customers and colleagues.

The Package

• Basic: £30,000 - £31,900, dependent upon experience, with the opportunity to earn an uncapped target-driven bonus and an OTE of £40k.
• Hours: 8am to 6pm, Monday to Friday & Saturday rota (1 in 4).

Application

If you're keen to learn more about this opportunity, apply now with your CV.