Service Advisor - Portsmouth

Adams Morey Portsmouth is seeking a driven and customer-focused Service Advisor to become a valued member of our busy aftersales team.

This is a pivotal, front-facing role, perfect for someone who enjoys engaging with customers, has strong organisational skills, and excels in a fast paced motor trade environment. As the first point of contact within the Service department, you will deliver outstanding customer care and clear communication. You will be responsible for managing the workshop schedule, supporting key administrative functions, and identifying opportunities to enhance service efficiency. A professional and proactive approach is essential when handling customer interactions and overseeing service processes.

Other duties may be required of the post holder in addition to those listed below and above, to ensure that the requirements of the business are met at all times.

Working Hours: Monday to Friday, altering shift times on a weekly basis, 7.00 am to 5.00 pm / 8.00 am to 6.00 pm, i.e. 45 hours per week, rotating weekly, 1 hour lunch break (unpaid).

Salary: Dependent on experience (will be discussed at interview stage).

Key Responsibilities

• Provide professional customer support via phone, email, and face to face interactions.
• Handle customer queries and complaints efficiently, escalating unresolved issues to the Service Manager.
• Contact customers for order numbers, appointment confirmations, and re bookings.
• Manage customer portals, including 1Link, ensuring accurate and timely data entry.
• Liaise with leasing companies to provide service updates and maintain clear communication.
• Process service bookings and manage the workshop diary using Voyager.
• Generate job cards in line with manufacturer standards, ensuring precise data entry in ADP Kerridge.
• Oversee the issuance and return of vehicle keys, defect reports, and courtesy vehicles.
• Coordinate night shift service schedules and follow up on unattended appointments.
• Ensure all completed documents are scanned onto DAF Check for record keeping.
• Provide comprehensive administrative support to maintain smooth branch operations.
• Prepare and issue cash sales invoices, as well as accurate customer quotations.
• Uphold Health & Safety regulations to maintain a safe and compliant workplace.
• Monitor and manage email inboxes, process late shift communications, and update service schedules accordingly.
• Ensure adherence to ISO 9001 and ISO 14001:2015 standards for both external and internal audits.
• Maintain accurate and up to date customer contact details to ensure seamless communication.
• In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect.
• Follow GDPR guidelines to ensure data protection and privacy.
• Conform to all Health & Safety requirements.
• Participate in relevant training.

Ideal Candidate

• Previous experience in the motor industry (preferred but not essential).
• Strong background in customer service and administration.
• Familiarity with Kerridge, 1Link, Pinnacle, or similar DMS systems.
• Service administration experience (desirable).
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Ability to work in a fast paced environment and multitask effectively.
• High attention to detail and accuracy.
• Problem solving mindset with the ability to take initiative.
• Team player with a proactive approach.
• Proficient with Microsoft products.
• Business Administration Qualification (Desirable).

Benefits

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee discounts on a range of products and services including holidays, days out and supermarket shops
• 30 days holiday including Bank Holidays; increasing by 1 day every 5 years capped at 33
• Free independent mortgage advice service
• Pension scheme
• Salary sacrifice (if eligible)
• Staff events
• Free parking
• Cycle to work scheme
• Career development pathways and training
• Quarterly Star Awards

Location: Address Burrfields Road, Portsmouth, PO3 5NN