Service Advisor - Nissan/Mazda Cribbs Causeway

Patchway, Bristol
£27,000 basic salary (OTE up to £34,000)

Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Patchway.

This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer journey.

About the Role

As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a seamless experience from initial enquiry through to completion, delivering clear communication and excellent service throughout.

Key Responsibilities

• Acting as the main point of contact for customers, providing a friendly and professional service
• Booking in vehicles for servicing, maintenance, and repair work
• Liaising with the workshop team to ensure work is completed efficiently
• Explaining required repairs and costs in a clear, customer-friendly way
• Managing job cards, invoicing, and general administrative duties
• Keeping accurate customer and vehicle records
• Recommending additional services and products where appropriate
• Maintaining strong organisation and attention to detail at all times

What We're Looking For

• Previous experience in a customer service or automotive role (Service Advisor experience desirable)
• Strong communication skills with the ability to simplify technical information
• Excellent organisational and multitasking abilities
• Confident using IT systems
• A proactive, customer-first attitude
• High attention to detail
• Full UK driving licence (essential)

Working Hours

• Monday to Friday
• Saturdays on a rota

What's in it for You?

• £27,000 basic salary with realistic OTE up to £34,000
• 22 days holiday plus bank holidays (increasing with service)
• Company pension scheme
• Employee discount schemes
• Wellbeing support services
• Health benefits including eye care and seasonal vaccinations

Additional Information

• Applicants must have the right to work in the UK
• Driving licence checks will be completed as part of the recruitment process
• Unfortunately, visa sponsorship is not available