Service Advisor - Nissan

Service Advisor - Nissan

Type: Full time • Length: Permanent • Salary: Competitive • Closing Date: 26th Jul 2026

Yeomans Nissan Basingstoke is looking for a highly motivated Service Advisor to join our growing team. We are a family owned business that values hard work, loyalty, and a customer first mentality. Whether you are an experienced advisor or looking to step up to a senior role, we want to hear from you.

Responsibilities

• Making and receiving calls to and from customers whose vehicles require maintenance attention, converting these contacts into workshop bookings.
• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers while their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
• Adopting a professional approach regarding the sale of repairs required.
• Maintaining good housekeeping standards and orderly administration of your work.
• Appropriately upselling related products and services as applicable.

Qualifications & Requirements

The successful Service Advisor will be smartly presented, conscientious and possess excellent communication skills.

We are looking for an individual who is highly organised, efficient, and has the ability to build a rapport with valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills and the ability to work from your own initiative are key to your success in the role.

• Motor trade, customer advisor: 2years (required)
• Licence/Certification: UK Full Driving Licence (required)
• Work Location: In person

Core Attributes

• Smartly Presented: You are the face of the Basingstoke dealership.
• Excellent Communicator: You can build rapport quickly and explain technical issues simply.
• Highly Organised: You can manage multiple bookings and deadlines without losing focus.
• Team Player: You enjoy working in a family run environment where every member of the team counts.

Benefits

• Bonus Scheme: Rewarding your performance and contribution to the team.
• Holidays: 25days holiday plus bank holidays.
• Pension: Workplace pension with a salary exchange option.
• Employee Discounts: Discounted vehicle sales, MOTs, products, parts, and servicing.
• Rewards: Refer a friend reward scheme.
• Training: Ongoing manufacturer led training to keep your skills at the cutting edge.