Service Advisor - Mercedes Benz

LSH Auto is seeking a professional and customer-oriented Service Advisor for Mercedes-Benz in Tamworth. In this role, you will be the primary point of contact for Mercedes-Benz customers, delivering exceptional service experiences and ensuring smooth maintenance and repair processes.

Working Hours: 45 hours per week

Salary: £30,387 plus attractive OTE bonus

Key Responsibilities:

• Greet and assist Mercedes-Benz customers in a courteous and efficient manner
• Listen to customer concerns and accurately document vehicle issues
• Provide clear and detailed service recommendations and cost estimates
• Coordinate with certified Mercedes-Benz technicians to schedule and track vehicle servicing
• Regularly update customers on the status of their vehicles
• Manage customer enquiries and resolve any service-related issues promptly

Requirements:

• Experience as a Service Advisor, preferably within a Mercedes-Benz or premium automotive environment
• Excellent communication and customer service skills
• Strong organisational and multitasking abilities
• In-depth knowledge of Mercedes-Benz vehicles and service procedures is preferred
• Ability to work efficiently under pressure in a fast-paced environment
• Proficiency with service management software
• Valid UK driver's licence

If you are passionate about delivering outstanding customer experiences and have a keen interest in Mercedes-Benz vehicles, we welcome your application to join the LSH Auto team.

Benefits Include:

• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme - up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym