Service Advisor - Joe Duffy Kia

A full and clean Irish or EU driving licence and eligibility to work in the EU are absolutely essential requirements for this role. Experience as a Service Advisor in the motor industry is essential.

Requirements:

• To be the focal and experienced point of contact for Kia customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems ensuring accuracy at all times.

Likely to be/have:

• Impeccable appearance and well presented to work in a corporate environment.
• Good oral & written communication skills
• Excellent organisational skills
• Able to record accurately all relevant details
• Ability to 'up sell' additional work / accessories
• An ability to absorb and understand technical data and explain it to our customers as required
• A full, clean driving licence is an essential requirement for this role

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including:

• Employee Assistance Programme
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 20 days annual leave
• PRSA

If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today!

Note:A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role

Third Party Or Agency Assistance is Not Required - Thank You

Joe Duffy Group is an equal opportunities employer