Service Advisor - 40K OTE

Are you a customer service professional looking to take the next step with a leading automotive group? We are seeking a motivated Service Advisor to join our busy team in Worthing.

We are a prominent automotive retail group with over 20 years of expertise representing world-class brands across the South of England. Our Worthing dealership is a state-of-the-art facility dedicated to providing a personal level of care that is efficient, professional, and transparent.

We operate with a "customer-first" philosophy, supported by a team of factory-trained technicians and a commitment to excellence. When you join our group, you aren't just joining a dealership; you're joining a network built on trust, quality, and a passion for innovation.

• Competitive Salary: £30,000 - £42,000 with OTE
• Generous Annual Leave: 25 days holiday plus bank holidays.
• Supportive Culture: Work alongside a team of like-minded individuals in a positive environment.
• Career Development: Real opportunities for professional growth and training within a large automotive group.
• Stability: The security of working for an established, reputable dealer network.

We believe our people are our greatest asset. We don't just offer a job; we offer a career path in a high-energy environment where your contribution directly impacts our success. You will work with the latest automotive technology and systems, supported by a management team that values transparency and professional integrity. We foster a culture of "meeting or exceeding" expectations-not just for our customers, but for our employees too. If you thrive in a role where your interpersonal skills and initiative are rewarded, you'll find a long term home with us.

• Customer Communication: Handling inbound and outbound calls regarding vehicle maintenance and repairs.
• Workshop Bookings: Efficiently converting customer enquiries into confirmed workshop appointments.
• The Customer Journey: Managing expectations from vehicle drop-off to collection, ensuring regular updates are provided.
• Value Added Service: Identifying and up selling relevant products and services (e.g., service plans, tyres, and accessories) that benefit the customer.

• Industry Experience: Previous experience as a Service Advisor is essential.
• Technical Skills: Knowledge of Keyloop and RTC (or similar Dealer Management Systems) is highly desired.
• Communication: Exceptional interpersonal skills and a professional telephone manner.
• Initiative: The ability to follow procedures and work independently in a fast paced environment