Service Administrator

Responsibilities

• Provide administrative support and services.
• Act as first point of contact by phone and email for clients, company technicians and sales force.
• Check and action sales paperwork.
• Check and action service paperwork.
• Liaise with clients on a regular basis to update on work progress.
• Take ownership of queries and complaints.
• Keep database records up to date.
• Produce and maintain spreadsheets.
• File paperwork.
• Answer low level account queries.
• Post.
• General office duties.

Skills Required

• Excellent communication skills - both written and verbal.
• Strong customer service skills when dealing with clients via telephone and email.
• Highly organised and flexible, with the ability to multitask and work to deadlines.
• Good working knowledge of Microsoft Office and Excel.
• Ability to stay calm under pressure.
• Fast, accurate data entry skills, high attention to detail.
• Ability to work under own initiative, be proactive and work efficiently as part of a team.
• Strong interpersonal skills.
• Detailed message taker.
• Flexible, courteous, friendly and positive approach to work.
• 'Can' do attitude.

Desired Skills

• Knowledge and experience gained within Service / FM industries.