Service Administrator (23439)

About the Role

We are looking for a proactive and organised Service Administrator to join our Children's Services team. In this role, you will provide high-quality administrative and financial support, helping ensure the smooth and effective delivery of services.

This is a varied position where you'll play a key role in maintaining systems, supporting service users, and ensuring compliance with organisational policies.

Key Responsibilities Administration & Office Coordination

• Maintain efficient office systems including post handling, message taking, room bookings, and staff movement tracking
• Manage service user referrals and maintain accurate records
• Support access to records and information sharing with external agencies
• Maintain documentation and information systems in line with organisational policies
• Assist with staff induction and training related to administrative processes

Financial & Budget Support

• Assist with budget preparation and ongoing monitoring
• Track income and expenditure against budgets and forecasts
• Prepare audit information and financial reports
• Process invoices and ensure income is recorded, receipted, and banked accurately
• Manage staff and volunteer expenses in line with policy
• Undertake payroll reconciliation checks as required

Compliance & Systems

• Ensure staff information (leave, absence, etc.) is recorded accurately
• Support health, safety, and fire safety responsibilities where delegated
• Ensure required systems for payments to carers and service users are in place and efficient
• Produce reports from service user and financial data for internal and external use

General Support

• Ensure the service is equipped with necessary supplies and equipment
• Support frontline service delivery through effective administration
• Undertake additional duties as required by line management

About You

We are seeking someone who is:

• Highly organised with strong attention to detail
• Confident managing administrative and financial processes
• Able to work independently and prioritise workload effectively
• Experienced in handling sensitive information with confidentiality
• A strong communicator with good interpersonal skills

Additional Information

• This role is subject to pre-employment checks
• Duties may evolve in line with service needs