Server

Summary of position & key attributes

Our Floor Team is key to the execution of our competitive socializing experience and the Food & Beverage delivery in a fast paced exciting environment. You will work closely with the kitchen and bar team to deliver exceptional standards of service. We are looking for highly motivated servers that have a desire to be trained and upskill themselves, or even become future leaders of our business.

You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve preparation for general service, setting up for private events, execution during service hours and maintaining the high hygiene and safety policies.

We are looking for a self-driven individual that strives for excellence. Ideally with some experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working.

Duties & Responsibilities

• Serving food and beverage in a professional manner with high level of customer service
• Perfect execution of our service wheel
• Checking with guests to ensure they are enjoying their food and drinks
• Presenting our F&B Kiosk and show the guests how to use it
• Cooperate and communicate effectively with bar, host and kitchen staff in a calm and professional manner
• Always strive towards best customer satisfaction
• Execution of private and corporate events
• Committing drink & food specifications to memory
• Understanding of our technology
• Communicating the business and technology to our guests
• Maintaining H&S expectations
• Making incredible recommendations based on your knowledge and training
• Setting up for service
• Completing curriculum of the Clayers Academy
• Be a brand champion maintaining expectations and delivery at all times

Skills and desired qualifications

• Able to demonstrate excellent communication skills
• Able to work under pressure
• Passionate about the food & beverage industry.
• Experience in a high volume bar or restaurant is preferred but not essential.
• 1 years of experience in the hospitality industry
• Demonstrate an interest and drive for the hospitality industry
• Always looking for opportunities to improve your knowledge and abilities
• Passionate about hospitality and creating amazing experience
• A keen eye for detail with excellent written and verbal communication skills
• Ability to build lasting relationships with colleagues and client
• Honest with strong moral principles
• Take initiative, can solve problems calmly and work well under pressure

What you'll get in return

We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.17 per hour as well as weekly Tronc service charge distribution.

Our great benefits include:

• Holiday: 32 working days' holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognised qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

Plus, we're certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.