Series Delivery Manager (GCSE)

Series Delivery Manager (GCSE) Salary: £45,264 - £49,143 per annum (Grade 10) Contract type: Full-time. 36.5 hours per week, Permanent. The challenge: As Wales's largest awarding body, at WJEC, we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential.

The role

Working as part of the wider Series Delivery team, you will manage a sub team who provide administrative guidance and support to centres throughout the examination cycle.

In this varied post, you'll be responsible for co ordinating responses to queries relating to all aspects of GCSE qualifications, including exam logistics, candidate entries, mark inputs, IT and subject specific anomalies.

You will have clear oversight on a range of internally and externally set deadlines, managing administrative aspects of the series to ensure these deadlines can be met.

In a sector where continuous improvement and evolution of procedures is commonplace, you'll be comfortable regularly reviewing and adapting policies/processes to maintain regulatory compliance and a high quality customer experience for centres.

About you

There is a strong fit for highly organised individuals who enjoy problem solving and collaboration.

The right candidate will have experience managing a team and be able to co ordinate administrative processes against multiple, conflicting and sometimes short term deadlines.

They'll be familiar working in a customer focused environment, building trust and rapport with others when complex or unforeseen problems have to be resolved in a fair and informed manner.

They'll have great interpersonal skills and seek varied, cross functional work within their career.

Knowledge of the Education Sector / UK Examinations Cycle is advantageous but not a pre requisite for the role.

Benefits

At WJEC, we pride in being an inclusive and supportive place to work.

• 25 days annual leave per year (in addition to 16 statutory / additional holidays) adjusted for part time/compressed working patterns.
• Free Welsh lessons.
• A generous pension scheme.
• Numerous family friendly policies.

A career with WJEC can be extremely rewarding and you will be encouraged throughout with great opportunities to develop your professional and personal skills.

WJEC operates a hybrid working model, enabling the successful candidate to split their time between WJEC offices and working at home, subject to business need.

As such, applications are invited from individuals across the UK but please note that regular office attendance will be required. Whilst flexibility can be discussed, this team currently attend the office, on average, 2 days a week. Welsh language skills are not essential but the willingness to learn is always valued.