Senior Vice President of Success

• Lead and direct Partner Success, Key Attendee Success, and Startup Success.
• Foster a culture of excellence, high motivation, and radical collaboration while enabling team leaders to run day-to-day operations.
• Bring partner, startup, and speaker feedback into the business with evidence and challenge senior leaders when growth decisions create downstream service risk.
• Assess service levels, cost-to-serve, and effort by segment across the function.
• Build tiered service models matching attention levels to relationship needs.
• Standardise definitions for SLAs, escalation, and satisfaction measurement across teams.
• Link Success teams with Production, Sales, Marketing, and Engineering to align event software, logistics, and account deliverables.
• Analyse feedback, NPS scores, and fulfilment data to iterate on the service model.
• Manage high-priority escalations during event weeks.

Requirements

• 7+ years of experience managing large success, account management, or fulfilment operations teams, ideally in high-growth tech environments or large-scale global events.
• Ability to measure success quantitatively and qualitatively.
• Proven track record designing service tiers or operating models matched to relationship value.
• Exceptional communication skills with internal executives, C-level corporate partners, and high-profile global figures.
• Tech literacy and comfort working alongside engineers to adopt and shape new tools and systems.
• Ability to thrive in ambiguity and fast-paced environments where priorities can pivot quickly.

Core Competencies

Demonstrates expertise in managing partner and account success operations, with a focus on designing service models that align with relationship value. Proven ability to analyze feedback and metrics to drive continuous improvement in service delivery.

Highest-signal resume keywords

• Partner Success Management
• Account Management
• Service Tier Design
• Quantitative Success Measurement
• Exceptional Communication Skills

Hard Skills

• Service Level Agreement (SLA) Standardization
• Data Analysis
• NPS Score Analysis
• Operational Model Design
• Cost-to-Serve Assessment

Soft Skills

• Leadership
• Collaboration
• Adaptability
• Motivation
• Communication

Industry Keywords

• High-Growth Tech Environments
• Global Events
• Customer Satisfaction Measurement
• Escalation Management

Tools & Technologies

• Event Software
• Logistics Management Tools