Senior User Researcher

Senior User Researcher

Department: RSD: Service Design

Employment Type: Permanent - Full Time

Location: London, UK

Description About us

We're Transform. We turn data and tech into competitive advantage and social impact for the world's most complex organisations, both public and private. Organisations like Toyota, the Cabinet Office, Transport for London, Public Health England, Historic Royal Palaces, HM Courts and Tribunal Service, Santander, Department for Education and Domino's. To name but a few. We're not here to generate more business for ourselves. We're here to create startling, ambitious outcomes for clients - leaving them with the capabilities they need to take it from there. We love creating real change. Making a big impact on people's lives. Optimising services, driving business growth or realising social change. To do that, we built an inclusive, high-performance culture where the world's most talented people do the best work of their careers. That's what gets us out of bed every day. We hope you feel the same. We're part of the Next 15 group, a multi-national organisation spanning over 25 brands. Brands like ours, looking to stand out from the crowd as they deliver best in class work for their clients. Find out more at: The Role:

The Senior User Researcher will plan, design, and conduct research to support the design and development delivery team.

You will act as the voice of the user for the product team, representing user needs throughout all project phases and will lead behavioural in-context research events; analyse, synthesise, and organise research data into meaningful themes, categories, and visually compelling frameworks and behavioural models.
Key Responsibilities As the Senior User Researcher, you will lead usability testing from developing recruitment briefs and/or recruiting participants. You will also design and develop, script, and analyse ad-hoc qualitative/quantitative surveys. You will be expected to gather insight at the discovery stages of a product to help prove the concept and validate the proposition. You will ensure research findings are relayed quickly to teams, so user needs are well understood - while communicating with teams in an engaging way to build empathy and drive action. Furthermore, you will be able to apply their knowledge in human factors, ethnography, and the user-centred design process in an iterative development environment.
Skills, Knowledge and Expertise

• Strong experience working in service design projects and leading multi-discipline teams to deliver projects
• Experienced in using a variety of user research methodologies including:

"Guerrilla research" Focus groups
1-2-1 interviews Group/Lab facilitation

• Experience in recruitment of target users, sampling, drafting screeners
• Excellent analytical and problem-solving skills, including data and thematic analysis
• Ability to quickly develop recommendations based on evidence
• Confident in presenting explaining user needs to clients who may be unfamiliar with human-centred design
• Comfortable working with data, from gathering and analysis through to design and presentation
• Ability to quickly sketch out requirements
• Ability to step back and take a helicopter view of the requirements
• Identify opportunities to create business value and improve the user experience, based on user research; organise opportunities into visually compelling matrices/maps
• Proven experience of working in an agile development environment with User Experience teams, designers, and developers to create new digital products and services
• Experience of user segmentation and/or developing design personas/user profiles
• Experience of task and role mapping
• Experience across web content, tools, and transactional services, especially those with complex user journeys.
• Demonstrable knowledge, experience in and passion for web/application user-centred design practices

Desirable Skills/Experiences:

• Experience working with government and the public sector
• Experience or knowledge of the Government Digital Service and government design principles
• Experience managing/mentoring junior User Researchers
• Experience of the Government Digital Service design system
• Experience of delivering Discovery, Alpha, Beta, Live
• Experience in design sprints and rapid prototyping

Our culture and benefits Our culture is built on:

• Being one team; looking out for each other as a team
• The world never stops changing and we'll never stop learning
• Infinity & Beyond; we're crazy ambitious, not afraid to fail along the way (it's just falling with style)
• Integrity is everything; we're honest with each other and with our clients
• Diversity is our superpower; everyone's story is different, and we celebrate differences
• We're all in; we take on tough, complex challenges with lots of moving parts and we're committed to the work, our clients and each other

Our benefits include:

• Holiday entitlement, 28 days with the option to buy/sell up to 5 days
• Day off (on or in the week of) your birthday
• Pension eligibility, up to 5% matched contributions
• Private healthcare
• Life assurance
• Enhanced maternity and enhanced paternity and shared parental leave
• Cycle to work & electric car schemes
• Gym & retail discounts
• Regular social events/activities
• A range of other benefits from our flexible benefits package

At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process. If this sounds like you, please get in touch to discuss in more detail.