Senior Town Enquiry Officer

Shift pattern includes Weekend working with weekend allowance

We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.

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04/10/2026, 23:55

About the Role

We are seeking a dedicated and customer-focused Town Enquiry Office Supervisor to lead and support the daily operation of Town Enquiry Offices across multiple sites. This role is responsible for managing staff, maintaining service standards and ensuring a professional, efficient service is delivered to the public in line with contractual and organisational requirements.

The role will be based at either Boston or Skegness Police Station.

What You'll Be Doing

• Supervising and supporting Town Enquiry Officers across multiple locations.
• Managing staffing levels, duties and performance to meet service targets and KPIs.
• Ensuring compliance with national recording standards, policies and procedures.
• Leading on recruitment, induction, training and staff development.
• Acting as the main point of contact for service issues, complaints and stakeholder engagement.
• Monitoring performance and driving continuous service improvements.

Why This Role Matters

Town Enquiry Offices are often the public's first point of contact with policing services. Your leadership will help ensure communities receive a professional, accessible and high-quality service while supporting the effective delivery of front-counter operations across the county.

What We're Looking For

We are looking for an experienced supervisor with strong leadership, communication and organisational skills. You should have experience managing teams, handling performance and customer service issues, and building effective relationships with stakeholders. A commitment to delivering excellent public service and maintaining high professional standards is essential.

Important information before you commence an application

You may require the following detail to complete this application form:

• National Insurance Number
• Address information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

Important information before you commence an application- for ALL applicants
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