Senior Technical Support Manager - Enterprise Security

A leading technology firm in Belfast seeks an experienced Technical Support Manager to lead a team providing top-tier support to customers. This position requires a mix of technical and managerial skills to ensure high customer satisfaction as measured through KPIs. Ideal candidates will bring over 8 years of experience in Enterprise Customer Support and have strong technical knowledge. The role also involves training engineers, managing escalations, and presenting insights to executives. Competitive salary and benefits offered.