Senior Technical Support Manager - Enterprise CX Leader

Proofpoint is seeking a Sr. Technical Support Manager to shape our future support strategy and deliver exceptional service to large enterprise customers.

You will lead a team of Product Support Engineers supporting clients in the US, coordinating responses, and communicating across customer, engineering, and executive levels. Day-to-day, you'll partner with Product Management, Engineering, and Operations to optimise customer experience, use data to drive product improvements, hire and coach