Senior Technical Support Engineer, CDN / Developer Platform

Overview

Senior Technical Support Engineer, CDN / Developer Platform (Hybrid)

About Cloudflare: We are on a mission to help build a better Internet. Cloudflare runs one of the world's largest networks powering millions of websites and Internet properties. We protect and accelerate Internet applications without adding hardware, software installation, or code changes. Cloudflare's network improves performance and reduces spam and attacks. We are committed to diversity and inclusion and hire based on potential while supporting growth and development.

Available Locations: Lisbon, Portugal

About the Team

We're seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues and collaborate with the Technical Operations team that runs our global distributed network. This role provides an opportunity to learn Cloudflare's technology and deepen your understanding of Internet technologies, focusing on our CDN and Developer Platform products: CDN, Stream, Workers, Pages, etc.

Responsibilities and Focus

• Provide technical customer support for Cloudflare's CDN and Developer Platform products (CDN, Stream, Workers, Pages, etc.).
• Collaborate with the Technical Operations team to ensure reliable global network performance.
• Learn Cloudflare technologies and contribute to issue resolution, documentation, and knowledge sharing.
• Communicate clearly with customers to understand problems, reproduce issues, and verify solutions.

Examples of desirable skills, knowledge and experience

• Experience in technical customer support or a similar role with a focus on Internet technologies.
• Familiarity with CDN concepts, web performance, and related tooling.

What Makes Cloudflare Special?

We strive to protect the free and open Internet while maintaining a highly ambitious, large-scale technology environment with a human-centric culture.

Equity, Inclusion & Compliance

Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact .

Note: This position may require access to information protected under U.S. export control laws. Employment offers may be conditioned on authorization to receive software or technology controlled under these laws without sponsorship for an export license.