Senior Technical Support Engineer - Enterprise SaaS

Sprinklr in Dublin, Ireland seeks an experienced enterprise software support engineer to respond to customer inquiries, troubleshoot issues, and ensure timely resolutions across the Sprinklr platform. You will dig into logs, reproduce problems, and collaborate with developers, QA, and product managers to improve the product.

The role emphasizes proactive problem solving, documentation, and maintaining high customer satisfaction while meeting SLAs; experience with web technologies and SaaS